Archive | July, 2012

Employee benefits

Below are links to information on Hannan employee benefits:

These will be changing in the upcoming months, but for now, here are documents for Hannan employee benefits! Once completed, scan or fax (800.928.8001) the forms to Michelle, and drop the originals in the mail.

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Assure Wireless manual

Want to know how to ___ using the Assure phone?

See the quick tips below, print them out, or download the entire manual.

Assure Wireless Phone Quick Tips

How to Check your Balance

You can check your remaining minutes by:

From the main screen, scroll up.

From the main menu, select My Account.

Your account information appears. When your account is low or empty, you receive a notification to “Top-Up.” Note: Additional charges may apply for multiple balance checks in one day.

 

How to Add Minutes or “Top-Up” your Account

Top-Up is how you add money to your AssuranceWireless account. You can Top-Up your Assurance Wireless account right from your phone. You can either buy a Top-Up card from one of the thousands of retailers that carry them, or you can register your debit card, credit card, or PayPal account at www.assurancewireless.com. Note: You cannot register a debit or credit card from your phone; you must register it online first. After you have the card registered, when your balance is low, you can Top-Up your Assurance Wireless account from your phone.

Top-Up with a Top-Up Card

1. From the main menu, select My Account.

2. Scroll down to the Top-Up link and press the OK key.

3. Enter your Account PIN and select Done.

4. Scroll down to select Login and press the OK key.

5. Enter your Top-Up card’s PIN number and press the OK key.

6. Scroll down to select Top-Up Now and press the OK key.

7. You are now Topped-Up. Press the End key to exit.

 

Top-Up with a Debit Card, Credit Card, or PayPal Account

1. From the main menu, select My Account.

2. Scroll down to the Top-Up link and press the OK key.

3. Enter your Account PIN and select Done.

4. Scroll down to select Login and press the OK key.

5. Scroll down to select either Credit Card or PayPal and press the OK key.

6. Enter the amount you want to Top-Up and press the OK key. You can Top-Up in amounts of $20, $30, $50, or $90.

7. Scroll down to select Top-Up Now and press the OK key.

8. You are now Topped-Up. Press the End key to exit.

Note: You can also Top-Up over the Web at www.assurancewireless.com.

 

Change Ringtone Volume

1. From Ringtone volume, scroll right or left to set the ringer volume.

2. Select Save.

 

Enable Smart Volume

From Sounds, select Smart volume > Enabled to automatically adjust the volume during a call, based on surrounding noise levels.

 

 

Add Contacts

1. From the home screen, enter a phone number to save (include the area code).

2. Select Save > Save new contact.

3. Enter a name for the contact.

4. Enter additional phone numbers, email addresses, and other contact details.

(Scroll up or down to move through the contact fields.)

5. When done, select Save.

 

Set Up your Voicemail

Before your phone can receive voicemail messages, you must set up a 4-10 digit passcode and record a personal voicemail greeting. When you have set up your voicemail, all unanswered calls to your phone are automatically transferred to voicemail, even if your phone is in use or turned off.

1. Press and hold the 1 key.

2. Follow the system prompts to create a password and record a greeting.

 

Check your Voicemail

When you receive a voicemail message, a notification with a voicemail message icon appears at the top of your screen.

  • At the voicemail notification, select Call to call your voicemail number and follow the system prompts to retrieve the message.
  • Select Ignore to clear the notification without checking messages. The notification icon remains on top of the screen until you listen to your message. When only the voicemail message icon appears on top of the screen, select Voicemail and follow the system prompts to retrieve the message.

 

 

Unable to Send Messages?

You may not be able to send or receive messages if your phone’s memory is nearly full, or if digital service is not available at the time. To free up memory, erase old messages.

 

Erase Messages

When viewing a received message, select

Options > Erase > Yes.

Note: You can erase a scheduled message, but cannot cancel its delivery.

 

Visit www.assurancewireless.com for more details.

You can also check out www.assurancewireless.com for more details.

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Managing Mental Health Concerns

From the University of Michigan Depression Center Newsletter, Summer 2012:

Sticking with a treatment plan for depression or bipolar disorder can be extraordinarily difficult. This issue of UPDATE explores the idea of “treatment adherence,” which is roughly defined as following the course of treatment that your health care provider has established with you, whether that treatment involves medication, therapy, lifestyle changes, managing co-occurring conditions, or combinations of these. We discuss why adherence is so important for reaching and maintaining wellness, and offer some strategies for overcoming barriers that may stand in your way.

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Group Add in AASC Online

Just a reminder that Group add is a great way to chose a group of members for the same Progress Notes, if they are either participating (active case) or non-participating members.   Also, can be used only for participating member’s to enter group Resident Service Logs for many members who received the same service, and for Cost Savings.  If you enter anything on Group Add, you can only edit these or delete on the Group Add functions.  And that would be better than editing one at a time!

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Veterans Resources

A few handy links that could help family members of your clients…

C3 Workforce Inc. – Southgate; A staffing and placement agency that specializes in finding jobs for veterans

Emmanuel House Recovery Program – Detroit; Provides housing, drug and alcohol rehabilitation, job assistance and temp transportation to and from jobs

Onward March – Commerce Twp; Nonprofit helps veterans transitioning into civilian life and entrepreneurship ventures

Pure Michigan Talent Connect – State employment services for veterans

Southwest Housing Solutions, Piquette Square – Detroit; provides housing and mental health and substance abuse counseling

Veteran’s Haven – Wayne; Provides food, clothing, transitional housing and medical supplies. 734-728-0527

Volunteers of America, Michigan – Provides employment and housing for men and women vets and their families

 

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Social Security beneficiaries, beware debit card fees

An article to check out:

As Social Security benefits go paperless, beware debit card fees,” by
Susan Tompor (Detroit [Michigan] Free Press, Jul. 22, 2012).

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DTE phone number for us

DTE has an AGENCY ONLY phone number for us to use when calling our clients.  It’s not to be shared with clients.  The phone number is 866-200-0386.

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Oakland County- Eat Smart, Live Strong Workshops for Seniors

Eat Smart, Live Strong is a 4-week program through the Oakland County MSU Extension for adults age 60+ that includes easy ways to make smart food choices and how to exercise more.

This is a free class, but is limited to 10 people for each of the sessions, so register early!

There are two sessions offered:  August 7, 14, 21, 28, 2012 and repeated September 4, 11, 18, 25, 2012.

Classes will be held 10:00-11:00 am at the Leo Mahany/Harold Meininger Senior Community Center, 3500 Marais Avenue, Royal Oak.

The programs are sponsored by Michigan State University Extension in Oakland County.

To register for one of the sessions or if you have questions, please contact Cathy Newkirk, Extension Educator, at 248-858-0888.

To view flyers for this workshop go to: http://www.oakgov.com/msu/classes_activities/nutrition_wellness_classes.html

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DHS application legal assistance

The legal organization that assists with DHS application issues is the Center for Civil Justice. I just found out they only open cases for food benefits in Wayne County and work with Medicaid cases only in Genessee County. However, one of their assistants told me that even though they can’t open a case for you, they can answer any questions you have and advises you to call.

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A message from Sharon…

Hello everyone,

I met with Anne this morning and here are some answers to your questions and concerns:

  1. Regarding members translating for members when a service coordinator is assisting a  Limited English Proficient (LEP) member, the member receiving the service from the service coordinator may bring a translator that he/she has selected to assist them. The service coordinator cannot  assign or recommend a translator to assist a client.
  2. Staff does not have a roster to provide to you monthly. Per Sandy Jacques and Anne Sackrison, CSI National Operations Manager, CSI staff will only provide you with the name and apartment number of the members.  The liaison can provide you with the name and apartment number of new members, but not the date of the move-in.
  3. When you request permission to attend the floor meetings from the council via the co-op president, the request is for one time only for the purpose of explaining the SC program and to obtain the information for the ASK software by having the members sign the appropriate form.
  4. In the future when a liaison is not responding to your phone calls  in a timely manner , please email the liaison with your request and cc: Anne.Sackrison@CSI.coop

Please let me know if you have questions or comments.

Thanks for all you do for our members!!!

 

Sharon Boldon

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