A message from Sharon…

Hello everyone,

I met with Anne this morning and here are some answers to your questions and concerns:

1. Regarding members translating for members when a service coordinator is assisting a  Limited English Proficient (LEP) member, the member receiving the service from the service coordinator may bring a translator that he/she has selected to assist them. The service coordinator cannot  assign or recommend a translator to assist a client.
2. Staff does not have a roster to provide to you monthly. Per Sandy Jacques and Anne Sackrison, CSI National Operations Manager, CSI staff will only provide you with the name and apartment number of the members.  The liaison can provide you with the name and apartment number of new members, but not the date of the move-in.
3. When you request permission to attend the floor meetings from the council via the co-op president, the request is for one time only for the purpose of explaining the SC program and to obtain the information for the ASK software by having the members sign the appropriate form.
4. In the future when a liaison is not responding to your phone calls  in a timely manner , please email the liaison with your request and cc: Anne.Sackrison@CSI.coop

Please let me know if you have questions or comments.

Thanks for all you do for our members!!!