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UM SSW Evaluation Proposal for CSI SC Program

Hi CSI SCs,

Amanda Lehning and Professor Ruth Dunkle will discuss a proposal for evaluating the impact of SC on co-op members and culture (and of the impact of co-op culture on the Hannan SC program) with us on the 5/16/13 SC Conference Call at 1pm. CSI SCs are encouraged to attend. As promised during last week’s call, the UM SSW Evaluation Proposal is attached for review prior to the call. It should be a great discussion.

Sincerely, Rachel

Background and Purpose:

The purpose of the proposed evaluation is to understand the effects of the Hannan Foundation’s Service Coordination on older adults living in CSI Support and Development Services co-ops. Service coordination is thought to have numerous benefits for elders, including increasing access to services, maintaining self-sufficiency, improving the residential environment, and increasing elders’ ability to safely age in place. The majority of older adults would like to age in place, and in recent years a growing number of government and non-profit programs have designed interventions to help elders remain in their own residences and out of long-term care facilities. The results of this evaluation will identify promising and effective strategies for achieving beneficial outcomes in co-op members. The evaluation will also have implications for service coordination and aging-in-place programs nationwide.

This two year project will be a collaborative effort between the University of Michigan, CSI Support and Development Services, and the Hannan Foundation. The specific aims are to better understand:

  1. The ways service coordination activities can contribute to short-term outcomes (e.g., timely access and use of services, satisfaction with services, participation in community activities, and confidence in aging in place) and longer-term outcomes (e.g., member health and well-being, family caregiver health and well-being, community integration, and the ability to age in place)
  2. The ways service coordination activities influence, and are influenced by, co-op culture.

 Evaluation Questions:

  1. What are the effects of service coordination on members who are active clients of the SC?
  2. What are the effects of service coordination on members who are not active clients of the SC (but may participate in SC programs, such as educational workshops)?
  3. What are the effects of service coordination on the Family and Community Resource Committee?
  4. What are the effects of service coordination on the co-op culture?
  5. What are the effects of the co-op culture on service coordination?

Co Ops in the Evaluation

  1. Flat Rock Towers and La Belle Towers
  2. New Horizons and Riverview as comparison co-ops

 

Evaluation Activities

  1. Year 1 (May 2013-April 2014)
    1. Interviews with members in evaluation and comparison co-ops
    2. Access to AASC online data for members who complete interviews and have received services from the service coordinator (with signed consent to release)
    3. Phone interviews with service coordinators in evaluation co-ops
    4. Interviews (possibly group) with members of the FCRC in evaluation and comparison co-ops
    5. Observations of some activities and meetings in evaluation and comparison co-ops
    6. Analysis of data and drafting of reports
    7. Feedback for stakeholders, including service coordinators, about reports

 

  1. Year 2 (May 2014-April 2015)
    1. Follow up interviews with members in evaluation and comparison co-ops
    2. Access to AASC online data for members who complete interviews and have received services from the service coordinator
    3. Follow up phone interviews with service coordinators in evaluation co-ops
    4. Follow up interviews with members of the FCRC in evaluation and comparison co-ops
    5. Observations of some activities and meetings in evaluation and comparison co-ops
    6. Analysis of data and drafting of reports
    7. Feedback for stakeholders, including service coordinators, about reports
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UM Study on Older Adult Decision Making

University of Michigan
Department of Psychology
Ross School of Business

Want to Contribute to Scientific Research?
We are looking for volunteers who are 60 years or older to participate in a computerized research study examining different types of decision-making. The study will take approximately 60 minutes to complete.

Participants will receive $20.00 gift certificates!
We will be running participants on Friday, May 10th from 9:00am until 2:00pm at the Hannan Center.
Please call Pat Baldwin, Director of the Hannan Center for Senior Learning, at (313) 833-1300 x15 to schedule an appointment.

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CSI procedures regarding “non-invasive” procedures acceptable for health screenings

Answer from Anne Sackrison:

We don’t have a policy or definition. We can’t get involved with services but I would agree with Rachel’s suggested definition that screenings are acceptable but skin piercings or anything that has to be digested would be a serious red flag for me.

Answer from Rachel based on conversations with Sharon and Sheila:

The way that it has been explained is nothing that pierces the skin or is ingested. Hence, no shots or blood draws. However, screenings including blood pressure, vision, hearing, gait, balance, height, weight, memory, mental acuity, etc. are permissible.

Question:

We are working on the possibility of scheduling the Wayne County Health on Wheels Truck. The question at the moment is, can I have an exact CSI definition of “non-invasive” procedures?

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Journal Article on Member Sense of Control in Co-ops

Please see the attached research study on members’ sense of control in CSI Co-ops. The study is dated, but much may still be relevant. Commentary on the importance of good leadership, physical environment of the living space, and gender was particularly interesting. Information was provided by UM SSW researcher Amanda Lehning.

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Opening Reception for Tom Parish in Kayrod Gallery

Ellen Kayrod Gallery

Luella Hannan Foundation

4750 Woodward Avenue

Detroit, Michigan  48201

3 blocks south  of the DIA

313-833-1300

THE ELLEN KAYROD GALLERY PRESENTS:

Tom Parish

May 3 – June 21, 2013

Opening Reception

Friday, May 10, 2013

5:00-8:00 pm

Born in Hibbing, Minnesota, after a year at the College of William and Mary in Williamsburg, Va., Tom  transferred to the Pennsylvania Academy of the Fine Arts. Selected by the faculty for a sojourn in Europe, Parish visited Paris and Florence before returning to pursue a graduate degree at the University of North Dakota.  After receiving his MA, he began his teaching career at the Joliet Township High School and College in Illinois. He then taught in St. Louis for three years before joining the faculty of Wayne State University in Detroit, where he remained for more than 35 years and is now Professor Emeritus.

Talking about his paintings of Venice on exhibit at the Kayrod Gallery, “In 1986,  I visited Berlin and Venice. My work since that trip has centered on Venice.  Shirley and I go to Venice at least once a year for a month or more.  When we are there I carry a small digital camera, my sketch book. Back in my Detroit studio I edit these photos with the help of a magnifying glass. Each painting results from my imagination and these photo groups.  I am painting compositions.”

Reviewing the trajectory of his painting career, Parish recalls the advice of Hobson Pittman, one of his instructors at the Pennsylvania Academy of the Fine Arts. “He said, ‘You must paint the things that you know and love. That is all there is to do.’ . . . . “ you know, he was right.”

 

Gallery  hours are Monday – Thursday by appointment, and Fridays 9 am-7pm. The Gallery is closed weekends.  For more information about the gallery contact Pam Halladay at phalladay@Hannan.org  or visit www.Hannan.org

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4/25/13 Conference Call Notes

It was great having all together yesterday for the conference call.  Just a few items I wanted to highlight:

CSI Updates:  Welcome to Judy Savoy at Washington Square Coop in Kalamazoo!

PVM Updates:  Patricia Gray-Hill resigned effective April 18, 2013.  The position is currently posted.  PVM Warren Glenn has completed interviews and a candidate is in the process of being selected.  No current status on PVM Mill Creek, Hampton Meadows.

Hosting of Upcoming AASC Webinars:

Wednesday, May 1 (Drug and Alcohol Abuse and the Older Adult) – Matt @ Whispering Willows
Wednesday, May 8 (Practical Application of the Federal Fair Housing Act) – Andrea @ Dearborn Heights
Wednesday, May 15 (The Many Faces of Hoarding: How to identify, assess and intervene) – OPEN (if anyone wants to host, please let me know)

2013 Goal Groups:  Next Steps!:  For the July meeting, all group are to have handouts on resources and suggestions for how service coordinators are move forward in achieving the goals.  In October meeting, the goal groups will facilitate discussion on how the other SC are doing in terms of following suggestions and reaching goals.

Facilitators for May Conference Calls:

May 2nd:  Jim
May 16th:  Judy
May 30th:  Alexa

Discussion of Best Practices for Use of Monitoring:  Rachel started off the discussion of how to use the quarterly and monthly monitoring completed by SC’s when residents/members reach a point of goal completion and they have entered into the monitoring phase.  Several seasoned PVM service coordinators shared how they follow-up with the residents, meeting them in the hallways, after Focus HOPE food pick-up, after educational sessions, and pull them aside privately and discuss how they are doing.  Service Coordinators indicate that they follow-up on the previous goals established in the Service Plan.  Even if the goals have been obtained, it is follow-up maintenance to determine if the plan is still working, vetting providers, plan is still in place, etc.  Also, for those residents/members that always say they are “OK”, SC indicate that they ask specific questions based on known history of the resident/member and what their past needs and/or strengths were.  Discussion also ensued surrounding the need to utilize other avenues than telephone calls to get accurate follow-up during these monitoring periods.  It is appropriate to indicate in your notes that a resident/member is in the “monitoring phase”.

Service Log Subcats:  Tabled until next Conference Call

New Resources:  “Enhanced Fitness Class” by the National Kidney Association – $2$3/per class/per participant (contact Jane if you want more information)

Client Scenarios:  Jane provided example of need to follow-up after a resident returns from the hospital with Home Care to ensure that the Home Care agency is providing the needed services.  Jane recently had one that was not, and was able to switch resident to a “vetted” provider.

Questions re: Semi-Annual and Logic Models:  Rachel has a lot of them in her email box and she will diligently work through them.  Please get them to Brenda and Rachel prior to April 30th.

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HUD ANNOUNCES MAJOR RESTRUCTURING OF FIELD OFFICES

Please note that all of the Hannan SC Program is run out of the Detroit HUD Field Office, which will remain open and possibley strengthened through this consolidation.

HUD ANNOUNCES MAJOR RESTRUCTURING OF FIELD OFFICES

Office of Multifamily Housing Programs to consolidate into ten sites; 16 small HUD offices to be closed

 

WASHINGTON – The U.S. Department of Housing and Urban Development today announced a series of restructuring and systemic changes within its Office of Multifamily Housing Programs and the Office of Field Policy and Management (FPM).  The changes, which include consolidating Multifamily hubs nationwide and closing 16 smaller offices, affect approximately 900 of the Departments’ 9,000 employees.

 

While implementation will begin this fall, completion of the entire restructuring process is expected to take approximately two and a half years.   Throughout implementation, HUD leadership will work on an ongoing basis to ensure employees are fully informed, and that all notification requirements for both union and non-union workers are satisfied.   Every affected employee will be offered the opportunity to continue working for HUD, though in some cases in a new location or role.

 

“The current organizational model for HUD is not sustainable from a financial and a service delivery point of view,” said Maurice Jones, HUD’s Deputy Secretary.  “We are reviewing every aspect of our operation to determine if we have the right people in the right places and we’re determining where we can be even more efficient, to get the most value out of our limited resources.  We’re in a different budget environment and we’re at a point where we must make some extremely tough choices.  That being said, we certainly understand that this type of change can be challenging for the agency’s employees and we are committed to moving forward on the plan in a way that is sensitive to the needs and concerns of HUD’s staff.”

 

HUD’s Multifamily Office provides mortgage insurance to HUD-approved lenders to facilitate the construction, substantial rehabilitation, purchase and refinancing of multifamily housing projects as well as administering a number of project-based rental assistance programs. The office’s restructuring plan, scheduled to begin this fall, will be fully implemented by 2016.  This plan involves streamlining Multifamily’s organization in both headquarters and the field, plus implementing several operational improvements. In addition to improving program effectiveness, Multifamily estimates that the plan will generate up to $40-45 million in annual savings once implementation is complete.

 

A key component of the Multifamily plan will be consolidating its field employees, who currently work in 50 offices around the country, into ten offices that will report to five Multifamily Hubs.  These Hubs will be located in New York, Atlanta, Chicago, Fort Worth, and San Francisco, with satellite offices in Boston, Jacksonville, Detroit, Kansas City, and Denver.  This more streamlined model will allow more consistent, efficient processing of loans and servicing of existing assets.  Combined with operational improvements in line with industry standards, these changes will help ensure continued high quality work that creates and protects affordable rental housing opportunities.

 

“Multifamily is one of HUD’s core programs, and this is its first major restructuring since 1998,” said Marie Head, Deputy Assistant Secretary for Multifamily Housing Programs.  “We have to change in order to be nimble and  keep pace with the marketplace by leveraging technology, reducing our footprint as appropriate, and enhancing customer service in ways that will help ensure that we perform as a 21st century institution.  In today’s budget climate, we must also look for every opportunity to increase our operating efficiency, but we also have to keep in mind the impact of these changes on our employees. We will be doing all we can to move forward on the plan in a way that offers workers as much flexibility as possible.”

 

HUD’s Office of Field Policy and Management is also managing towards the future.  It is closing 16 of its 80 field offices this year in a cost-cutting move that is estimated to save the agency between $110 and $150 million over a 10-year period.  The closures, which are expected to be completed early in fiscal year 2014, will affect approximately 120 employees.

 

The small offices that are closing are located in Camden, New Jersey; Syracuse, New York;Orlando, Florida; Tampa, Florida; Springfield, Illinois; Cincinnati, Ohio; Flint, Michigan; Grand Rapids; Michigan; Shreveport, Louisiana;  Dallas, Texas; Lubbock, Texas; Tucson, Arizona;  Fresno, California, Sacramento; California; San Diego, California andSpokane, Washington.  HUD will retain at least one office in each state.  Following the closures, several affected states will still retain more than one office, including California, Texas and New York with three offices each, and Florida and Ohio with two each.

 

“We looked at where our staffs are and where they need to be in order to make certain we can achieve the greatest possible impact on the people and the places we serve, especially given today’s tough fiscal climate” said Pat Hoban-Moore, HUD’s Assistant Deputy Secretary for Field Policy and Management. “We can implement this realignment while still serving communities throughout the nation, effectively and efficiently.  In addition, we will be focused on making sure staffs in the affected offices have full information on all of their options.”

 

By closing these offices and undertaking this restructuring, HUD is striving to balance budget reductions and increasing workloads while continuing to focus on giving the agency’s staff the tools necessary to provide high quality service from the remaining office locations.

 

All employees affected by both the Multifamily restructuring and the Field Policy Management office closings will be eligible for relocation assistance, or they can elect to take voluntary separation incentive pay or voluntary early retirement. Every employee is being offered a position with the agency.

 

“The most difficult part of implementing these changes is the appreciation of the very personal impact they have on employees who have dedicated years of their life to the mission of HUD,” said Deputy Secretary Jones. “Realistically, there is no way to make the kind of structural changes we are talking about without there being some impact on our staff, but, again, we are committed to taking all necessary steps to reduce the negative impact they will feel.”

###

HUD’s mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes: utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business. More information about HUD and its programs is available on the Internet at www.hud.gov and http://espanol.hud.gov. You can also follow HUD on twitter @HUDnews, on Facebook at www.facebook.com/HUD, or sign up for news alerts on HUD’s News Listserv.

U.S. Department of Housing and Urban Development – Shaun Donovan, Secretary

Office of Public Affairs, Washington, DC 20410

HUD No. 13-054                                                                                                               FOR RELEASE

Jereon Brown                                                                                                                    Wednesday

(202) 402-6628                                                                                                                 April 24, 2013

http://www.hud.gov/news/index.cfm

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Logic Model Advice regarding YTD Column for CSI SCs

One key question has been how to fill out this “quarters” data and YTD on the Logic Models. If you look at the Instructions tab of your logic model, you’ll see some good answers. Everybody’s logic models are under logic models in the SC folder under program staff in shared files. However, it is a beast of the document, so the meaningful part reads:

“When reporting Activities in Year 1:

Enter your first quarter accomplishments in the “Post” column and the cumulative accomplishments in the “YTD” column. for the first quarter reporting, the number or dates will be the same in both columns. (Note: this is what you did 6 months ago).

For the second quarter of Year 1 reporting, enter the data covering second quarter activities and outcomes which occurred in that quarter only. In the “YTD” column, you will enter the cumulative total of both the first and second quarter accomplishments.”

Hence, you’ll be adding last time’s number with this time’s number for the YTD.

I hope this helps,
Rachel

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Logic Model Guide – Updated

For the CSI SCs in grant funded co-ops (everyone except Meyers Plaza and Belleville):

I’m attaching an updated copy of the logic model guide that Wendy compiled for your first report. I used “track changes” in red to insert a few updated suggestions. A few things to keep in mind:

1. This time you will have two columns to fill in: (a) the 2nd quarter and (b) YTD.
2. Yes, you need to do it by hand again. Let me know if you need a clean copy to work with.
3. You will likely have substantial differences from the 1st reporting period due to the swift “ramping” up of services and clients, more consistent documentation, changes in our case management procedures to reflect service provision to non-client members, and access to new numbers from the member satisfaction surveys (see individualized separate emails from me with your draft member survey results).
4. Logic model expectations are the same (with differences due solely to number of units) for all the co-ops. Hence, use each other. You are welcome to meet regionally to brainstorm. Your answers will be different based on your experiences, but the “logic” should be the same.
5. You are welcome to email/fax me a copy or request an in-person or phone meeting to discuss prior to submitting.
6. Logic models and HUD semi-annual reports are due April 30th, 2013. You should email PDFs of the semi-annual to Sheila and me, and submit hard copies of the logic models to Sheila and me. HUD needs hard copies sent snail mail (USPS) to:

US Department of HUD

Multifamily-Service Coordinator

477 Michigan Avenue

Detroit MI 48226
The  two reports do not have to have to be submitted in the same envelope. Remember to submit one semi annual report per SC, but one logic model per co-op.

Happy reporting! This is your opportunity to take a step back and see what you have achieved! I know a lot of you set personal/professional goals of what you wanted to accomplish between the last reporting period and this period.

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CSI SC History Lesson: Reginald Carter

A little light reading! For the CSI SCs immersed in Logic Model outcomes right now, I just wanted to let you know a bit of history! Yes, Reginald Carter asked the first seven key questions that are the foundation for the Carter-Richmond Questionnaire at the back of your logic model.

1. How many clients are you serving?

2. Who are they?

3. What services do you give them?

4. What does it cost?

5. What does it cost per service delivered?

6. What happens to the clients as a result of the service?

7. What does it cost per outcome?

For more reading (I know you are intrigued now!), go to:

http://reginaldkcarter.com/Books.htm

I’ll give cookies to the first SC who can tell me questions 8 and 9 that Richmond added!

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