Here’s the May-December 2013 CSI Calendar. It’s good for double checking when regional meetings are that may take a number of members out of your co-op (regional meetings are in boxes).
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The Labelle Lifeline Newsletter for May
Hi all,
I’ve attached the Labelle Lifeline Newsletter, a publication of the SCs Diane and Victoria.
As we discussed yesterday, the nuances of newsletters can be confusing, but the basic guidelines for newsletters in the CSI co-ops are:
1. SCs can produce their own newsletters highlighting issues/resources/services of the SC program. CSI has asked that you have your co-op leadership team review it at your monthly meeting (President, FCRC Chair, Education Chair and Liaison) prior to publication) to make sure that it dovetails nicely with CSI policies and procedures and just to offer a second set of eyes for proofreading. Content must be original to the SC (ie no content from members).
2. SCs should not submit content or be interviewed for the Co-op newsletter if your co-op has a newsletter. Some of your members have approached you about writing a guest column for their newsletter and CSI has requested that you respectfully decline. This publication is meant for the members and is their place to shine.
I’ve also attached Operation ABLE’s printing instructions in case you are inclined to produce a monthly, quarterly, semi annal, or annual newsletter. This is completely optional. The newsletter has been well received by Labelle members, liaison, and Sheila.
Thanks Diane and Victoria for blazing the trail.
Sincerely,
Rachel
CSI SC Monthly Report – Tricks
Hi All,
Attached are the CSI SC Monthly Report form AND the form with suggested AASC Online reports needed to generate answers for your report.
Many thanks,
Rachel
CSI and Volunteer Translators
Hi All,
A review of the CSI/Hannan agreement on utilizing volunteer translators in the co-ops as per the questions yesterday. Yes, CSI did ammend it’s decision last year to allow you to use fellow CSI members as volunteer translators (based on your advocacy – special thanks especially to Andrea on this).
When the SC works with a translator, we request that there be two documents signed. The member must sign a written Consent to Release to share information with the translator. And the translator signs a Confidentiality Agreement, which is a good way of the SC educating the translator on the importance of confidentiality and full translation to the best of the translator’s ability. This form is attached.
Best wishes with this challenging, and hopefully rewarding, form of communication.
Sincerely,
Rachel
UM SSW Evaluation Proposal for CSI SC Program
Hi CSI SCs,
Amanda Lehning and Professor Ruth Dunkle will discuss a proposal for evaluating the impact of SC on co-op members and culture (and of the impact of co-op culture on the Hannan SC program) with us on the 5/16/13 SC Conference Call at 1pm. CSI SCs are encouraged to attend. As promised during last week’s call, the UM SSW Evaluation Proposal is attached for review prior to the call. It should be a great discussion.
Sincerely, Rachel
Background and Purpose:
The purpose of the proposed evaluation is to understand the effects of the Hannan Foundation’s Service Coordination on older adults living in CSI Support and Development Services co-ops. Service coordination is thought to have numerous benefits for elders, including increasing access to services, maintaining self-sufficiency, improving the residential environment, and increasing elders’ ability to safely age in place. The majority of older adults would like to age in place, and in recent years a growing number of government and non-profit programs have designed interventions to help elders remain in their own residences and out of long-term care facilities. The results of this evaluation will identify promising and effective strategies for achieving beneficial outcomes in co-op members. The evaluation will also have implications for service coordination and aging-in-place programs nationwide.
This two year project will be a collaborative effort between the University of Michigan, CSI Support and Development Services, and the Hannan Foundation. The specific aims are to better understand:
- The ways service coordination activities can contribute to short-term outcomes (e.g., timely access and use of services, satisfaction with services, participation in community activities, and confidence in aging in place) and longer-term outcomes (e.g., member health and well-being, family caregiver health and well-being, community integration, and the ability to age in place)
- The ways service coordination activities influence, and are influenced by, co-op culture.
Evaluation Questions:
- What are the effects of service coordination on members who are active clients of the SC?
- What are the effects of service coordination on members who are not active clients of the SC (but may participate in SC programs, such as educational workshops)?
- What are the effects of service coordination on the Family and Community Resource Committee?
- What are the effects of service coordination on the co-op culture?
- What are the effects of the co-op culture on service coordination?
Co Ops in the Evaluation
- Flat Rock Towers and La Belle Towers
- New Horizons and Riverview as comparison co-ops
Evaluation Activities
- Year 1 (May 2013-April 2014)
- Interviews with members in evaluation and comparison co-ops
- Access to AASC online data for members who complete interviews and have received services from the service coordinator (with signed consent to release)
- Phone interviews with service coordinators in evaluation co-ops
- Interviews (possibly group) with members of the FCRC in evaluation and comparison co-ops
- Observations of some activities and meetings in evaluation and comparison co-ops
- Analysis of data and drafting of reports
- Feedback for stakeholders, including service coordinators, about reports
- Year 2 (May 2014-April 2015)
- Follow up interviews with members in evaluation and comparison co-ops
- Access to AASC online data for members who complete interviews and have received services from the service coordinator
- Follow up phone interviews with service coordinators in evaluation co-ops
- Follow up interviews with members of the FCRC in evaluation and comparison co-ops
- Observations of some activities and meetings in evaluation and comparison co-ops
- Analysis of data and drafting of reports
- Feedback for stakeholders, including service coordinators, about reports
CSI procedures regarding “non-invasive” procedures acceptable for health screenings
Answer from Anne Sackrison:
We don’t have a policy or definition. We can’t get involved with services but I would agree with Rachel’s suggested definition that screenings are acceptable but skin piercings or anything that has to be digested would be a serious red flag for me.
Answer from Rachel based on conversations with Sharon and Sheila:
The way that it has been explained is nothing that pierces the skin or is ingested. Hence, no shots or blood draws. However, screenings including blood pressure, vision, hearing, gait, balance, height, weight, memory, mental acuity, etc. are permissible.
Question:
We are working on the possibility of scheduling the Wayne County Health on Wheels Truck. The question at the moment is, can I have an exact CSI definition of “non-invasive” procedures?
Journal Article on Member Sense of Control in Co-ops
Please see the attached research study on members’ sense of control in CSI Co-ops. The study is dated, but much may still be relevant. Commentary on the importance of good leadership, physical environment of the living space, and gender was particularly interesting. Information was provided by UM SSW researcher Amanda Lehning.
4/25/13 Conference Call Notes
It was great having all together yesterday for the conference call. Just a few items I wanted to highlight:
CSI Updates: Welcome to Judy Savoy at Washington Square Coop in Kalamazoo!
PVM Updates: Patricia Gray-Hill resigned effective April 18, 2013. The position is currently posted. PVM Warren Glenn has completed interviews and a candidate is in the process of being selected. No current status on PVM Mill Creek, Hampton Meadows.
Hosting of Upcoming AASC Webinars:
Wednesday, May 1 (Drug and Alcohol Abuse and the Older Adult) – Matt @ Whispering Willows
Wednesday, May 8 (Practical Application of the Federal Fair Housing Act) – Andrea @ Dearborn Heights
Wednesday, May 15 (The Many Faces of Hoarding: How to identify, assess and intervene) – OPEN (if anyone wants to host, please let me know)
2013 Goal Groups: Next Steps!: For the July meeting, all group are to have handouts on resources and suggestions for how service coordinators are move forward in achieving the goals. In October meeting, the goal groups will facilitate discussion on how the other SC are doing in terms of following suggestions and reaching goals.
Facilitators for May Conference Calls:
May 2nd: Jim
May 16th: Judy
May 30th: Alexa
Discussion of Best Practices for Use of Monitoring: Rachel started off the discussion of how to use the quarterly and monthly monitoring completed by SC’s when residents/members reach a point of goal completion and they have entered into the monitoring phase. Several seasoned PVM service coordinators shared how they follow-up with the residents, meeting them in the hallways, after Focus HOPE food pick-up, after educational sessions, and pull them aside privately and discuss how they are doing. Service Coordinators indicate that they follow-up on the previous goals established in the Service Plan. Even if the goals have been obtained, it is follow-up maintenance to determine if the plan is still working, vetting providers, plan is still in place, etc. Also, for those residents/members that always say they are “OK”, SC indicate that they ask specific questions based on known history of the resident/member and what their past needs and/or strengths were. Discussion also ensued surrounding the need to utilize other avenues than telephone calls to get accurate follow-up during these monitoring periods. It is appropriate to indicate in your notes that a resident/member is in the “monitoring phase”.
Service Log Subcats: Tabled until next Conference Call
New Resources: “Enhanced Fitness Class” by the National Kidney Association – $2–$3/per class/per participant (contact Jane if you want more information)
Client Scenarios: Jane provided example of need to follow-up after a resident returns from the hospital with Home Care to ensure that the Home Care agency is providing the needed services. Jane recently had one that was not, and was able to switch resident to a “vetted” provider.
Questions re: Semi-Annual and Logic Models: Rachel has a lot of them in her email box and she will diligently work through them. Please get them to Brenda and Rachel prior to April 30th.
Logic Model Advice regarding YTD Column for CSI SCs
One key question has been how to fill out this “quarters” data and YTD on the Logic Models. If you look at the Instructions tab of your logic model, you’ll see some good answers. Everybody’s logic models are under logic models in the SC folder under program staff in shared files. However, it is a beast of the document, so the meaningful part reads:
“When reporting Activities in Year 1:
Enter your first quarter accomplishments in the “Post” column and the cumulative accomplishments in the “YTD” column. for the first quarter reporting, the number or dates will be the same in both columns. (Note: this is what you did 6 months ago).
For the second quarter of Year 1 reporting, enter the data covering second quarter activities and outcomes which occurred in that quarter only. In the “YTD” column, you will enter the cumulative total of both the first and second quarter accomplishments.”
Hence, you’ll be adding last time’s number with this time’s number for the YTD.
I hope this helps,
Rachel
Logic Model Guide – Updated
For the CSI SCs in grant funded co-ops (everyone except Meyers Plaza and Belleville):
I’m attaching an updated copy of the logic model guide that Wendy compiled for your first report. I used “track changes” in red to insert a few updated suggestions. A few things to keep in mind:
1. This time you will have two columns to fill in: (a) the 2nd quarter and (b) YTD.
2. Yes, you need to do it by hand again. Let me know if you need a clean copy to work with.
3. You will likely have substantial differences from the 1st reporting period due to the swift “ramping” up of services and clients, more consistent documentation, changes in our case management procedures to reflect service provision to non-client members, and access to new numbers from the member satisfaction surveys (see individualized separate emails from me with your draft member survey results).
4. Logic model expectations are the same (with differences due solely to number of units) for all the co-ops. Hence, use each other. You are welcome to meet regionally to brainstorm. Your answers will be different based on your experiences, but the “logic” should be the same.
5. You are welcome to email/fax me a copy or request an in-person or phone meeting to discuss prior to submitting.
6. Logic models and HUD semi-annual reports are due April 30th, 2013. You should email PDFs of the semi-annual to Sheila and me, and submit hard copies of the logic models to Sheila and me. HUD needs hard copies sent snail mail (USPS) to:
US Department of HUD
Multifamily-Service Coordinator
477 Michigan Avenue
Detroit MI 48226
The two reports do not have to have to be submitted in the same envelope. Remember to submit one semi annual report per SC, but one logic model per co-op.
Happy reporting! This is your opportunity to take a step back and see what you have achieved! I know a lot of you set personal/professional goals of what you wanted to accomplish between the last reporting period and this period.