Hi All,
Here are the minutes from today’s phone conference. Click on this link 12-5 SC Meeting Agenda
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Minutes from Team Meeting 11/14/13
Minutes from our Team Meeting on 11/14/13.
10/17/2013 Conference Call Notes
Conference Call Notes for October 17, 2013
Minutes from 10/10/13 Team Meeting
Here are the minutes from our team meeting held on 10/10/13.
Language Access to Medicare & Social Security
I attended a webinar this week on language barriers to Social Security and Medicare, which was very informative. If you have clients who are low-English proficiency, you may want to check out the following link to the Powerpoint presentation.
http://www.nsclc.org/index.php/webinar-language-access-issues-in-social-security-and-medicare/
10/3 Conference Call Notes
See attached
Minutes from 9/26/13 Team Conference Call
Minutes from the call on 9/26/13.
Meeting Minutes from September 5 Optional Conference Call
SC Conference Call Minutes
Thursday, 9/5/2013
In Attendance: Catrina, Victoria, Matt 1 & 2, Judy, Stephanie, Kari, Lindsay, Diane, Jim, Karen, Emily, Maryanette, Adrienne, Andrea, Stacey, Renee, Dierdre, Jackie, Jane, Crystal, Brenda, Rachel
- General Updates (Brenda)
- Facilitators established for September and October conference calls:
September 19th – Catrina
October 3 – Jim
October 17 – Victoria
October 31 – Emily
- Professional Development on September 12th
“All Things DHS” @ UM Detroit Center
9:00 – 9:30 am – Social Connections
9:30 – 11:30 am – Professional Development Presentation
11:30 am – Noon – Lunch Break
Noon – 1:30 pm – SC Meeting
1:30 pm – 2:30 pm – Meeting with UM Curtis Center for ALL
PVM SC and SC at Flatrock and LaBelle Co-ops
Please let Ann Kraemer know ASAP if you are not attending
- PVM (Brenda)
- EIV and Lease Files – EIV is not supposed to be access by the Service Coordinator, therefore SC should not have access to business office file. If you require information contained in the BO/Lease file, get a signed Release of Information from the resident then request the necessary information from the business office. SC should not ever have direct access to the files.
- CSI (Rachel)
- Recertification. You can help members fill out the forms if you have (a) a
consent to release to certification dept. at CSI (they may ask you to fax it to them), and (b) you have a representative from the CSI certification dept on conference phone while you are with the member. It will be the CSI
representative who walks the member through the steps of recertification. You are just there as another set of eyes and, if needed, a writer (especially for members with low vision or with low literacy skills). If you are the one
assisting with physically filling out the application, make a blank copy for the member to follow along with the CSI rep and you.
As of this point, CSI SC cannot help the member with the recertification without the leasing office on conference call. Rachel will clarify with CSI.
Also discussion of helping potential members with application for residence within the co-op emerged. At this point SC are not to help a potential member complete an application.
** Two areas that are most prone to Fair Housing violations are in the application process and recertification process, CSI does not want to place SC in that position. Rachel will follow-up with CSI to see if they would be willing to have a training with the SC so they could do this without the leasing office on conference call.
- Technological/utility issues and repair delays (Matt) – Frustration was expressed regarding the perceived passive stance Hannan takes with CSI when there are issues with repairs to technology and utilities. Rachel clarified that many indepth conversations have occurred with CSI that this is a violation of the contract that CSI has with Hannan. Sheila will bring this again to the attention of the liaisons so they are aware that these issues are priority.
- Process for obtaining resident/member consents to release (Rachel)
- Electronic documentation – Rachel emphasized the importance of having the Consents to Release created in AASC Online with the verbiage from the signed Consent included in the system. Many SC do not create the Consents in the AASC Online system and this makes it more difficult to audit files remotely. More focus and energy is being placed on being able to complete file audits remotely utilizing available technology.
- Signatures in hard files – Signed copies of the Consents should still be maintained in the hard files. Unable at this point to scan signed consents into the AASC Online system, although Pangea is working on this technology.
- Consents for MiCAFE – When working with a resident/member on a MiCAFE application, the SC must get a signed Consent to Release through AASC Online. There is a consent embedded in the MiCAFE document but SC’s need one for them to be able to talk with DHS, MiCAFE, etc.
- SC Query Corner
- State ID, benefits and housebound seniors (Victoria) – Victoria inquired about the possibility of a homebound individual getting a State issued ID. Adrienne indicated she had seen several months ago a special report of Fox 2 News that indicated S.O.S. could not force homebound individuals to come into the office. She will research this and follow-up with Victoria (and also post on Scoop, right?). Victoria also wanted to know the consequence of an individual not having a Michigan State ID and receiving benefits within Michigan. No one indicated that they knew that this was a problem. Matt suggested that Victoria contact Crossroads for assistance.
- SC Educational Presentations: what to do when a presenter cancels last minute, what to do when you have a lot of residents signed up and only a couple show, what to do when no one signs up (Stacey) – A lot of great discussion was had surrounding this topic. Suggestions included:
i. Announcing presentation overhead.
ii. Placing flyers under resident’s doors.
iii. Having a resident/member champion for the presentation (someone who expressed interest in having the topic presented) to help promote and set-up for presentation – Victoria will check during her liaison meeting if this is something that would be ok within the CSI setting
iv. Having an unofficial resident/member “PR” person who helps promote all events
v. Having door prizes for people arriving
vi. Offering “better” snacks
vii. Having raffle for completing evaluation after presentation
viii. Asking residents/members what they want to hear presented
ix. Do not schedule presentations against a popular activity in the Village/Co-op
- Additional Resources
- access to Wayne County and Oakland County Probate Courts – In order for SC to verify if a person who provides paperwork is indeed the most current guardian or for those who don’t provide paperwork are indeed the guardian, Wayne and Oakland County Probate Courts have a system which allows you to see the proceedings history for any guardianship case.
For Wayne County: www.wcpc.us – Click on “Case Access”, read “Important Information about eAccess” then click, “I Accept – Click Here”.
For Oakland County: www.oakgov.com/courts/probate/ – Click on “Oakland County Probate Court Online Services”, click on “Case Search”, read “Probate Access”, then click “I Agree”.
***NEW*** For Macomb County: www.macombcountymi.gov/PROBATECOURT/ – Click on “Case Look-Up”.
***NEW*** For Kalamazoo County: kalcounty.com/courts/probate/ – Click on “Probate Index”, click on “Enter Probate Court Record Index”, read disclaimer, then click on “OK”.
- Crystal shared the Senior Lifestyle and Injury Prevention (SLIP) program offered through Oakwood Hospital and the Dearborn Fire Department. The contact person is Scott Stockinger. Crystal will post more information to Scoop as she gets it.
- Renee shared had a case scenario she reviewed with the team.
AASC Conference Presentation Materials
Here is the link to the presentation materials for the AASC 2013 National Conference. Enjoy!
SC Conference Call Notes 8 22 13
Service Coordinator Team Conference Call Notes
8/22/13, 12:30-1:30pm, Optional
Attendees: Andrea, Harriet, Jim, Judy, Diane, Matt, Victoria, Alexa, Annette, Crytsl, Emily Janice, Stacey, Stephanie, Catrina, Faith, Maryanette, Karen, Renee, Lindsay, Brenda, Rachel
1. Updates
a. PVM – Annette Pledger has accepted the position of PVM SC Team Leader starting the end of September so that we can fill the position at Woodbridge Manor. Congratulations Anette! Brenda will post Woodbridge position this afternoon.
b. CSI
c. Hannan – Luella Hannan Day is Friday, 8/23, 11am. If you come, wear your Hannan t-shirts!
2. AASC Conference Report – Attendees.
– Alexa and Matt’s workshop had 80+ attendees and was well received. Highlight of the conference.
– Workshops were a mixed bag. Highlights included Mike Carnohan’s AASC Online workshop, ethics workshops, other types of SC models for family housing and alternate funding structures, creation of resident volunteer program workshop, safety in the workplace, death and dying in apartment buildings.
– It was nice to meet fellow SCs from across the country. Feels less isolating to know other SCs are out there.
– Diane, Alexa, Stacey and Matt have workshop presentations that fellow SCs can get access to.
3. Client Scenarios
a. How do we service a member who has a husband who has legal guardianship? What is the confidentiality protocol and what documentation is necessary to provide services (consent to release form?) SC has not had access to wife; wife is apartment bound. – Victoria.
i. Has there been an apartment inspection?
ii. There is a visiting nurse.
iii. His signature is adequate. Sign with his name and write “guardian for x” afterwards. Keep copy of guardianship form in files.
iv. In order to open a case, SC does need to meet with client (wife) to do ADL Assessment.
v. Address in a nice way that SC has noticed that husband is putting up barriers to a home visit. Explore this with him.
vi. Is husband afraid that wife needs so many services that she will be ineligible to live in co-op.
vii. SC has presented need for a home visit for services such as PACE.
viii. Give timeframe of ADL Assessment within month of starting services.
4. Documentation
a. What counts as an SC service to prevent eviction? I learned from a member that if a member has their electric disconnected for 10 days, that’s grounds for an eviction? What else counts? – Karen
i. Lease infractions; violations of house rules (read lease and house rules associated with your building or co-op)
ii. Obscene language
iii. Bullying
iv. Hoarding
v. Disturbances created by family members (member does have the right to bar people from building)
b. What is a community client? – Jim
i. 60+ and older (must come to SC office or be serviced via phone)
ii. For the co-ops, the community client can be under 60 if they are a registered guest staying in the co-op for no longer than 30 days (and registered with the floor rep). This may differ slightly from co-op to co-op, so you should read about this in your House Rules.
c. How service logs are maintained in hard files. – Lindsay
i. The SL associated with your Initial Service Plan and Updated Service Plan needs to be maintained in the hard files. Other SLs are optional.
5. New Resources
a. Labor Day hot meal applications from TSA (AAA1C) are due tomorrow. Simple.– Crystal.
i. Matt will post to Scoop.
ii. Jane says DAAA is doing the same thing.
b. J&B Medical Supplies in Wixom. Delivers to home, including incontinence and diabetes products.
6. Additional Items.
a. On AASC professional development training page, how do you change the date?
i. Try going into edit mode.
ii. Try to re-enter it.
iii. If all else fails, call Pangea
b. Resources for HHC assistance, which is due in September. Applications look different. Haven’t had luck with calling Accounting Aide Society or AARP.
i. 734-793-1850 ask for Leah, who works out of Maplewood Center in Garden City (Crystal)
ii. Good resources on Scoop (Karen)