Hi All,
This is new for the new CSI SCs and a refresher for the seasoned service coordinators. Please remember that when you make any adjustments to your standard/posted working hours, you need to communicate this to four entities:
1. Me!
2. Your front office
3. Your Liaison
4. Sheila
There are multiple ways of doing this, and I recommend doing all of the above, because it is always better to err on the side of over communicating and people have different communication styles, so using multiple methods helps make sure that people receive the message.
1. Always post a message on your office door indicating where you are and when you will return. Examples of this may include “Out of office 1-3pm today for workshop at DAAA”, “In co-op. Back in office at 2pm.”, “Will be out of office this Friday for PTO”, “In conference. Available again at 11am.”, etc. You can leave these messages on your white board or with a paper sign.
2. If you know in advance that you are going to be out of the office for a training, workshop, site visit to an agency, or PTO, email the 4 entities concerned (myself, your front office, your liaison, and Sheila). Indicate where you will be and when you will return (ie “Will be at Hannan House for Professional Development Training and SC Team Meeting on Thursday, April 11th, 9am-2pm.”
3. If you are running late due to snow or have an unanticipated illness, call your front office and leave a message and call or text my cell phone at 734-330-5642 to let me know. Follow up as soon as possible with an email to the four entities concerned (myself, your front office, your liaison, and Sheila). Retroactively submit for PTO or flex hours within the 2 week pay period.
4. Email a succinct breakdown of all planned deviations from your schedule at the beginning of each month for the upcoming month.
5. Verbally let your President, FCRC Chair, Education Chair, Activities Chair, and Liaison know about planned schedule changes during your monthly meeting. And learn about any of their planned schedule changes.
6. Remember to duck your head in the front office to say “hi” when you are coming and going from the co-op. If you arrive or leave at times when the front office is not open, be sure to plan a time in your day when you duck your head in to say “hi”.
7. Finally, you do get to take vacations! Hence, if you are going to be out of the office for any length of time, please change your answering machine to indicate when you will be out and when you will return.
Thanks all for being so accessible to members.