Sharon and I spoke and we mutually agreed that SCs working with members on CSI related issues (such as certification) should ask the members to sign an AASC Online Consent to Release information to CSI for 5 days. This will allow sufficient time for a representative from CSI to return any calls that may have been placed with the member. SCs should fax, email or deliver a signed consent to release to the appropriate CSI staff person regardless of whether you will talk with them (ie if you are working with a member to complete CSI paperwork and there is no need to ask CSI any information, you should still do the Consent to Release). If the member has a later request to address CSI related issues with you, you will need to get an additional signed Consent to Release. This is a good way to ensure that the SC and CSI staff don’t enter into ongoing conversations regarding a member. Thanks all!
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CSI Certification Tips
Tips from Sharon:
– Answer all questions as truthfully as possible, especially income. The recertification paperwork gets crosschecked with multiple databases. If it is found that a member incorrectly estimated their income, the member will have to pay the federal government back for their underestimated rent costs. Moving out of the co-op won’t resolve this problem, because the debt is to the federal government, not the co-op. Ask probing questions about any side jobs, SSI, or pensions (no matter what size) a member may have.
– Prospective members with criminal records can apply, so long as their conviction was 10+ years previous. However, they will not be accepted if it was a sex crime.
– Family members or roommates must be on the lease. A single family member can move in post occupancy, but receives greater scrutiny in their application than they would if they were on the lease from the beginning.
– Garnishment for child support or alimony is not considered when calculating rent.
– If a member is away or in the hospital when their recertification papers arrive, upon their return you should communicate to them (if they are your client) that they should call their certification specialist and ask for an extension.
– If a member misses the deadline for submitting their recertification paperwork, their rent goes up to market rate. This can be rectified, but will take some time.
– If you assist a member with their recertification paperwork, you need to ask them to sign a Consent to Release information to CSI (valid for 5 working days), even if you never talk with the certification specialist.
– Most Important: Find out when the recertification paperwork for your co-op is mailed to the members. It is different for each co-op. You will have a swell in clients coming to see you, so be prepared! An excellent time to enroll members you have not yet met.
Welcome to the Hannan SCoop!
Are you inundated with email? Frustrated with folders? Check out the SCoop — a blog designed to help Hannan Service Coordinators and their supporters trim down the number of emails and organize everything into an easy-to-use, protected website. Ready to get started? Start poking around…
Approaching members…
CSI Service Coordinators, please know that to respect the culture of the Co-op, the service coordinator cannot approach the chair of any committee except FCRC and Education. Thank you!
Employee reimbursement forms, PTO forms
Great news!!!! The majority of you are filling out the computerized finance forms when you apply for employee reimbursement. Word of warning – please be careful not to save your work to the original copy on the shared drive.
Also, we have a slightly altered PTO form – it now requires your signature. Although none of you are taking official PTO yet, it would be very helpful if you filled out the PTO form that is in the finance forms folder. It requires your signature and mine. In the comments section, please just indicate that you are requesting unpaid time off. Then you can put an explanation of it in your email request or fax request to me. I attach the email and my signed approval to the documents I give Michelle.
Employee benefits
Below are links to information on Hannan employee benefits:
These will be changing in the upcoming months, but for now, here are documents for Hannan employee benefits! Once completed, scan or fax (800.928.8001) the forms to Michelle, and drop the originals in the mail.
A message from Sharon…
Hello everyone,
I met with Anne this morning and here are some answers to your questions and concerns:
- Regarding members translating for members when a service coordinator is assisting a Limited English Proficient (LEP) member, the member receiving the service from the service coordinator may bring a translator that he/she has selected to assist them. The service coordinator cannot assign or recommend a translator to assist a client.
- Staff does not have a roster to provide to you monthly. Per Sandy Jacques and Anne Sackrison, CSI National Operations Manager, CSI staff will only provide you with the name and apartment number of the members. The liaison can provide you with the name and apartment number of new members, but not the date of the move-in.
- When you request permission to attend the floor meetings from the council via the co-op president, the request is for one time only for the purpose of explaining the SC program and to obtain the information for the ASK software by having the members sign the appropriate form.
- In the future when a liaison is not responding to your phone calls in a timely manner , please email the liaison with your request and cc: Anne.Sackrison@CSI.coop
Please let me know if you have questions or comments.
Thanks for all you do for our members!!!
Sharon Boldon
No flu shots at CSI properties…
Due to possible liability issues, flu shot clinics are not allowed at any of the Co-ops. However…
The co-ops often shuttle members to sites for their shots, and Hannan House has a flu shot event sponsored by the DMC every fall (especially good for the Labelle members)!
If you’re looking for a health workshop, consider other, less invasive health monitoring by non-profit or governmental health care providers, including things like blood pressure.
Printing @ Hannan (Project ABLE)
Here’s a new printing order form for printing at Hannan.
ABLE requisition form for copies (1)
And here’s the price list:
CSI Rally Picnic: Membership required
From Sharon at CSI:
I just received an email from Rachel at Hannan Foundation letting me know that one of our co-ops invited the service coordinator to attend the Rally Picnic.
The Rally Picnic is only for members or non-housing members that have purchased the $100 membership. I did invite the service coordinators to pay the $100 and become a member. Also, if a SC does become a non-housing member and attends the Rally Picnic and/or the Annual meeting he or she will not be paid by the co-op (thru Hannan)while attending the event.
Please let me know if you have any questions.