NASW Michigan has an Aging Special Interest Group

For SCs who are social workers, NASW has an Aging Special Interest group to help you keep up with new developments.

If you are interested in joining any of these special interest groups, please contact the NASW-Michigan office at office@nasw-michigan.org or at 517-487-1548.

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CSI Consent to Release is Valid for 5 Days

Sharon and I spoke and we mutually agreed that SCs working with members on CSI related issues (such as certification) should ask the members to sign an AASC Online Consent to Release information to CSI for 5 days. This will allow sufficient time for a representative from CSI to return any calls that may have been placed with the member. SCs should fax, email or deliver a signed consent to release to the appropriate CSI staff person regardless of whether you will talk with them (ie if you are working with a member to complete CSI paperwork and there is no need to ask CSI any information, you should still do the Consent to Release). If the member has a later request to address CSI related issues with you, you will need to get an additional signed Consent to Release. This is a good way to ensure that the SC and CSI staff don’t enter into ongoing conversations regarding a member. Thanks all!

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Social Security Offers Free Interpreters

Social Security Administration offers Free Language Interpreters

We provide free interpreter  services to help you conduct your Social Security business. These interpreter  services are available whether you talk to us by phone or in the Social  Security office.

Call our toll-free number, 1-800-772-1213, if you speak Spanish press 2, for all other languages press 1,  stay on the  line and remain silent during our English voice automation  prompts until a representative answers. The representative will contact an interpreter to  help with your call. If your business cannot be completed by phone, we will  make an appointment for you at a local Social Security office and arrange for an interpreter to be there at the time of your visit.

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NSO Transportation Assistance

NSO is offering transportation assistance for people who have recently lost their DHS benefits and are employed or seeking employment. See flyer for additional information.

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CSI Certification Tips

Tips from Sharon:

– Answer all questions as truthfully as possible, especially income. The recertification paperwork gets crosschecked with multiple databases. If it is found that a member incorrectly estimated their income, the member will have to pay the federal government back for their underestimated rent costs. Moving out of the co-op won’t resolve this problem, because the debt is to the federal government, not the co-op. Ask probing questions about any side jobs, SSI, or pensions (no matter what size) a member may have.

– Prospective members with criminal records can apply, so long as their conviction was 10+ years previous. However, they will not be accepted if it was a sex crime.

– Family members or roommates must be on the lease. A single family member can move in post occupancy, but receives greater scrutiny in their application than they would if they were on the lease from the beginning.

– Garnishment for child support or alimony is not considered when calculating rent.

– If a member is away or in the hospital when their recertification papers arrive, upon their return you should communicate to them (if they are your client) that they should call their certification specialist and ask for an extension.

– If a member misses the deadline for submitting their recertification paperwork, their rent goes up to market rate. This can be rectified, but will take some time.

– If you assist a member with their recertification paperwork, you need to ask them to sign a Consent to Release information to CSI (valid for 5 working days), even if you never talk with the certification specialist.

Most Important: Find out when the recertification paperwork for your co-op is mailed to the members. It is different for each co-op. You will have a swell in clients coming to see you, so be prepared! An excellent time to enroll members you have not yet met.

 

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Campaign against the flu toolkit

Check out this toolkit for professionals to campaign against the flu. Order free printed copies of select materials, while supplies last.

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Driver Evaluation & Training Programs

Check out this listing of driver evaluation and training programs available throughout the state.

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Silencing voicemail on the AT & T 1856 phones

If voicemail is playing out loud on your white, AT& T 1856 phone, it means you have “call screening” on. You probably want to turn it off! Here’s how:

(See pages 25-26 of your phone manual.)

Press and hold the “TAS Setup” button (top left of your phone). Keep pressing it; it will go through lots of different features until you reach “Call Screening.” When you finally reach “Call Screening,” hit the “Skip” or “Repeat” toggle button (top right of your phone) to change it from ON to OFF. Now, you won’t hear callers as they leave messages. Yay!

 

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What’s going on with integrated care?

Here are two good Powerpoint presentations from yesterday’s Aging Services Consortium meeting for you to see what’s going on with integrated care, dual eligibles, etc.

https://intranet.hannan.org/wp-content/uploads/2012/08/Educational_PresentationIntegrated_Care_for_Duals_2012_07_04.pptx

 

 

 

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Approaching members…

CSI Service Coordinators, please know that to respect the culture of the Co-op, the service coordinator cannot approach the chair of any committee except FCRC and Education. Thank you!

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