AASC Online Tip:
Be sure to electronically enter consent and confidentiality agreements on AASC Online in addition to getting signatures for the hard files. This keeps your electronic files up to date.
Tips of the Trade Compiled by Karen
Here is a random collection of things that Karen has nicely compiled from emails over the past year. Thanks Karen! It’s super helpful.
CSI Procedure Change for IT Support
Sheila has asked that we change our process for gaining IT support for your computers and other electronic equipment (internet, fax, phone, intercom). If you have a technical hardware or software maintenance issue (that is NOT zimbra, shared drive, or AASC Online related), please direct your inquiries through your Liaison and cc Sheila. Please do not contact Gary Teal directly.
Please continue to contact npserv for issues related to using your email, calendar, and remote connection/shared drive. npserv is at itsupport@new.org or 734-998-0160 x513.
And please continue to contact Pangea for issues related to AASC Online.
Crystal Holly
Crystal Holly is the service coordinator at the Village of Our Saviour’s Manor, located in Westland Michigan. She has always had a passion of the elderly population since she was a little girl. Crystal considers herself an old soul, a person who is beyond their time. During her high school years she spent a lot of time with her grandmother, while other individuals her age where outside playing with each other. Crystal attended Crockett Career and Technical Center (CCTC), in addition to high school, where she became a licensed certified nursing assistant. While at CCTC she did her practicum hours at the Ford VA hospital and Friendship Manor, a nursing home located in Detroit, where she grew to love working with the elderly population.
Crystal attended Madonna University in Livonia, Michigan where she attained her B.S in Gerontology, and a specialty in case management and dementia studies. She is also trained in activities therapy, which engages the individual in creative endeavors that help to alter the thought processes of the participant in a positive manner. During her years at Madonna she acquired over 1900 volunteer hours, which were comprised of work at her internship, lobbying, policy making outreach, and community outreach, just to name a few. Crystal is committed to the gerontology field, even when she is not being compensated for her time.
Crystal is currently taking graduate classes at Cappella University, in education leadership, to acclimate herself into school. She also wants to make sure her next educational steps are the best way for her to contribute to the gerontology field.
Before starting her career as a PVM Service Coordinator, Crystal worked at the Brookfield Clinic, the Center for Counseling at Garden City Hospital, where she did mental health intake. Crystal has much experience working with the elderly population and creating programs. She started her career at PVM at Westland as the activities coordinator, for the dementia and assisted living building. She planned programs, did activities-based therapy, and created a better foundation for the dementia program at the Westland building. She also established an intergenerational program with students form the Wayne and Westland school district. The program consisted of the students interacting with the residents to break intergenerational gaps. Crystal stated, “The Village of Westland loved this program because their grandchildren could participate if they lived in the district.”
Her career in aging has been shaped by her undergraduate career at Madonna University. Crystal says, “Dr. Anita Herman
was a great professional mentor,” Dr. Herman taught Crystal to nurture what and how she can contribute to the field, no matter how hard, and she always encouraged her to do what she wanted in the field. Crystal has taken this advice and used it to shape her career, and has become a great asset to the field. At her building she would like to have community resident/ clients focus on heart care, and help seniors understand that to live well is to age successfully, which includes taking care of yourself, loving one another, and taking care of your community.
CSI Policy on Electronic Cigarettes
Answer:
Since the electronic cigarettes still give off nicotine the smoking policy also covers these type of cigarettes.
-Sheila
Question:
Where do electronic cigarettes fall under the co-ops’ smoking policies? Are they permitted in areas where standard cigarettes aren’t (ie if a co-op has a no-smoking policy, can members “smoke” electronic cigarettes?)
ACA Basic Chinese Language Class for Beginners
Learn daily Chinese conversation, songs and culture.
Wednesdays July 17-August 21, 11am-12noon
Registration $5: 313-831-1790
Hannan House, Room 212
CSI and Workshop Fees
Based on the policies set by their National Board of Directors, Anne Sackrison has SCs not to host any workshops that involve a fee, even if the workshops are optional and hosted by a non-profit. Examples could include the AARP drivers’ class or a smoking cessation class. Thanks for your understanding.
June 20, 2013 Conference Call Notes
Service Coordinator Conference Call
Thursday, June 20, 2013 12:45-1:30
Host: Victoria Haltom, LaBelle Tower Co-op, Highland Park
Minutes
1. Attendees: Adrienne, Alexa, Diane, Harriet, Jackie, Jane, Jim, Judy, Karen, Lindsay, Maryanette, Matt, Renee, Zoe, Crystal, Harold, Trudy, Wylene, Brenda, Rachel
2. CSI Updates (Rachel)
Zoe Chen is the newest Service Coordinator and is part time at the Madison Heights Co-Op.
3. PVM Updates (Brenda)
Candidates for the service coordinator position for Mill Creek are being interviewed.
4. Client Scenarios (Open to the Group)
A live-in son who is also his mother’s caretaker had an argument with his mother and the mother is so distressed that she cannot return to her apartment. The cause or content of the argument is unknown although the police were involved. Mother has been unable to communicate what happened and is not coherent or making sense. Group suggestions included:
A. Get consent to release signed by Mother to talk to son about what happened
B. SC contacts son and asks if he would be willing to take his Mother to the doctor or to emergency based upon SC’s observations of Mother’s state
C. If son refuses to talk to SC and refuses to care for his Mother, SC can call 911 on her behalf.
D. If Mother refuses to go with EMS then SC could consider calling APS on the basis of neglect or possible emotional abuse
5. Announcement and Questions from Jane Grant
Jane invited SCs to be involved in the planning meeting on July 24th at 1:00 pm
to give input on Meyer’s Plaza’s Pamper Me Fair that is planned for August 9th.
Jane hopes that SCs will encourage their members to attend the fair.
Activities planned include: health screenings, mobile dentist for dental overview, massages, manicures, free samples from Whole Foods
Rachel mentioned that proper channels must be gone through to make sure that any resources, activities, or services provided that they do not violate the non-profit policy of CSI and that any issues if for profits are used are resolved with the building’s liaison.
Renee cautioned about doing any activities that require an invasive procedure. Emily Edwards cautioned about the risk involved in massaging diabetics or anyone with circulation issues.
It was recommended that Jane consult with Pat Baldwin who has done Spa Days.
Lyndsay agreed to help Jane with the technological design of the event’s flyer.
How often does SC print off progress notes for the hard files?
1. Prints all progress notes at the beginning of each month for the previous month
2. Prints every time progress note is written
3. Depends on the case. Sometimes progress notes are very involved and need to be printed so the next step of the Initial Plan can be easily executed
4. Before an audit, goes back and reprints single progress notes using the customize option so that more than one progress note gets printed on a page and there is less paper in the member’s folder.
Rachel cautioned that printing out progress notes just before an audit can be very time consuming. Brenda mentioned that printing out a progress note each time one is written can cause SCs to have to create more than one folder for the member and files can become too big.
Are the speakers for the computers on order?
Request for computer speakers needs to be approved by Rachel and then sent to Maxine as part of your supply order. Maxine has ordered speakers for those who have completed this process.
Are SCs using the Co-Ops’ van for off site educational workshops?
Victoria relayed that her Co-op van can be used only for educational purposes but can be requested jointly with the building’s FCRC and Educational Chair person if an educational event is being planned with their help. At the moment, LaBelle does not have a volunteer driver for the van.
6. Mutual of America presentation (Rachel)
The group meeting is for Friday, June 21 from 11:00-12:00 at Hannan. Pizza and salad will be served for lunch. Beginning at 12:00 individuals can meet with the representative to get individual guidance in planning their retirement program. At the end of the conference call, Victoria recorded names and times of individuals who wanted to meet with rep. This list was given to Maxine.
7. New Resources (Open to Group)
Tabled until the next meeting because of time
8. Review of MASC Conference (Rachel)
Tabled until the next meeting because of time
9. Additional Concerns, Questions, Issues? (Open to the Group)
No other issues were raised or addressed
10. Adjournment
Meeting ended at 1:35