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Service Coordinator Conference Call
Thursday, June 20, 2013 12:45-1:30

Host: Victoria Haltom, LaBelle Tower Co-op, Highland Park

Minutes

1. Attendees: Adrienne, Alexa, Diane, Harriet, Jackie, Jane, Jim, Judy, Karen, Lindsay, Maryanette, Matt, Renee, Zoe, Crystal, Harold, Trudy, Wylene, Brenda, Rachel

2. CSI Updates (Rachel)
Zoe Chen is the newest Service Coordinator and is part time at the Madison Heights Co-Op.

3. PVM Updates (Brenda)
Candidates for the service coordinator position for Mill Creek are being interviewed.

4. Client Scenarios (Open to the Group)
A live-in son who is also his mother’s caretaker had an argument with his mother and the mother is so distressed that she cannot return to her apartment. The cause or content of the argument is unknown although the police were involved. Mother has been unable to communicate what happened and is not coherent or making sense. Group suggestions included:
A. Get consent to release signed by Mother to talk to son about what happened
B. SC contacts son and asks if he would be willing to take his Mother to the doctor or to emergency based upon SC’s observations of Mother’s state
C. If son refuses to talk to SC and refuses to care for his Mother, SC can call 911 on her behalf.
D. If Mother refuses to go with EMS then SC could consider calling APS on the basis of neglect or possible emotional abuse

5. Announcement and Questions from Jane Grant
Jane invited SCs to be involved in the planning meeting on July 24th at 1:00 pm
to give input on Meyer’s Plaza’s Pamper Me Fair that is planned for August 9th.
Jane hopes that SCs will encourage their members to attend the fair.
Activities planned include: health screenings, mobile dentist for dental overview, massages, manicures, free samples from Whole Foods
Rachel mentioned that proper channels must be gone through to make sure that any resources, activities, or services provided that they do not violate the non-profit policy of CSI and that any issues if for profits are used are resolved with the building’s liaison.
Renee cautioned about doing any activities that require an invasive procedure. Emily Edwards cautioned about the risk involved in massaging diabetics or anyone with circulation issues.
It was recommended that Jane consult with Pat Baldwin who has done Spa Days.
Lyndsay agreed to help Jane with the technological design of the event’s flyer.

How often does SC print off progress notes for the hard files?
1. Prints all progress notes at the beginning of each month for the previous month
2. Prints every time progress note is written
3. Depends on the case. Sometimes progress notes are very involved and need to be printed so the next step of the Initial Plan can be easily executed
4. Before an audit, goes back and reprints single progress notes using the customize option so that more than one progress note gets printed on a page and there is less paper in the member’s folder.
Rachel cautioned that printing out progress notes just before an audit can be very time consuming. Brenda mentioned that printing out a progress note each time one is written can cause SCs to have to create more than one folder for the member and files can become too big.

Are the speakers for the computers on order?
Request for computer speakers needs to be approved by Rachel and then sent to Maxine as part of your supply order. Maxine has ordered speakers for those who have completed this process.

Are SCs using the Co-Ops’ van for off site educational workshops?
Victoria relayed that her Co-op van can be used only for educational purposes but can be requested jointly with the building’s FCRC and Educational Chair person if an educational event is being planned with their help. At the moment, LaBelle does not have a volunteer driver for the van.

6. Mutual of America presentation (Rachel)
The group meeting is for Friday, June 21 from 11:00-12:00 at Hannan. Pizza and salad will be served for lunch. Beginning at 12:00 individuals can meet with the representative to get individual guidance in planning their retirement program. At the end of the conference call, Victoria recorded names and times of individuals who wanted to meet with rep. This list was given to Maxine.

7. New Resources (Open to Group)
Tabled until the next meeting because of time

8. Review of MASC Conference (Rachel)
Tabled until the next meeting because of time

9. Additional Concerns, Questions, Issues? (Open to the Group)
No other issues were raised or addressed

10. Adjournment
Meeting ended at 1:35