Hello Service Coordinator Team,
Please see the attached conference call notes for the teleconference held on November 29, 2012.
Thanks,
Laura
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CSI 2013 Calendar is Here!
Please see the attached calendar for CSI from Sharon. It includes all of the general and council meetings for the co-ops as well as most regional trainings.
DHS Customer Service Number
Answer:
Have you tried DHS Customer Service? Their number is 517 373 0707. They can give you the name and phone number of the workers’ supervisor. I usually have success getting case workers to respond by contacting their supervisor.
Hope this helps, Andrea
Question:
I’m working with two members to get Home Help. One of them had an interview and the DHS employee said that they would get back to them with an answer. The other has not even been contacted after submitting the application. I have tried their normal DHS workers (for foodstamps and medicaid) and I did try contacting the Adult Services DHS worker that came out to interview the member. I haven’t been able to get responses from any of these workers on the progress of their cases.
Does anyone have a contact with DHS Home Help/Adult Services in Wayne county that might be able to help?
Communicating with Older Adults
Evidence-based recommendations for improving face-to-face communication with older patients. The recommendations were contributed by experts in the fields of gerontology and communications. Each recommendation is accompanied by a brief explanation of the rationale, tips for implementing the recommendation in busy health care settings, and selected references for further reading. The objective is to encourage behaviors that consider the unique abilities and challenges of older adult patients and produce positive, effective interactions among everyone involved.
This publication is intended for physicians, nurses, pharmacists, biologists, psychologists, social workers, caregivers, economists, health policy experts?in fact, anyone who seeks to have the best possible interactions with older patients. We believe that this collection of recommendations will assist you in identifying and responding to opportunities to improve the health of older adults. This publication was developed by GSA and supported by McNeil Consumer Healthcare.
https://www.geron.org/Resources/Online%20Store/gsa-products/communicating-older-adults We have a hard copy of this report at Hannan House for anyone interested in reading it.
From:
Joan Ilardo, PhD Assistant Professor and Director of Research Training College of Human Medicine, Office of Research 965 Fee Rd., Room A209 East Fee Hall, East Lansing, MI 48824 office: 517 432 2208 fax: 517 432 8021 joan.ilardo@hc.msu.edu
Join the Michigan Society of Gerontology (MSG), the oldest gerontological society in the U.S. and the only statewide aging organization dedicated to bridging people in practice, policy and research. Join as a member or a sponsor -visit the MSG website at http://www.msginfo.org (click on membership information for more info)!
Service Log Subcategories- AASC Online
Hi SCs,
Here are the Service Log Subcategory definitions that our Case Management Professional Goals team developed as of June 2013. We will be presenting this information to the team at our July meeting.
Service Log Subcategories 6.19.13
– Stacey, Catrina, Judy, Melanie, and Alexa
MiBridges
Dear fellow SCs,
Have you ever wanted to find out the name or contact information for your member’s DHS case worker? What about whether your member is receiving Food Assistance? If they are, how much are the receiving monthly, what day of the month do they receive it, and what is their current balance? How about information about their Medical assistance?
Have I got just the ticket for you! Sure you could use technology… or… you… could… just… PICK UP THE PHONE! MiBridges has an automated call center where you can find out all of this information and more! Make sure you have a social security number, a birth date, and a consent to release information and you’ll be on your way to finding out the good information that you need/want. Just dial 888-642-7434 and follow the simple prompts!
Best of luck out there!
MH
P.S. If you discover that a member does have Food Assistance but has not received their actual Bridge card, you (or the member – remember to empower those members people!) can call the customer service line to request a new or replacement card. Just call 1-888-678-8914 and follow the prompts to report a lost or stolen card and then when you get an actual person on the line, explain that the member never actually received their Bridge card and one should, should, should arrive in 3 – 5 business days. Go get ’em!
Scams, Schemes, and Swindles: A Review of Consumer Financial Fraud Research
The Financial Fraud Research Center presents a summary of research on consumer financial fraud. This white paper outlines what we know (and what we have yet to learn) about consumer financial fraud – its prevalence, victims, perpetrators, and methods.
Highlights:
- Complaints of fraud are increasing, although fraud is still under-reported.
- An estimated $40 to $50 billion of measurable, direct costs are lost to fraud annually.
- There is no single profile of a fraud victim, but certain generalizations can be made about victims of specific scam types.
- Fraudsters are generally white, young or middle-aged men from middle-class backgrounds, often characterized as “middle-class failures.”
- Fraudsters’ methods of contacting targets and receiving payment mirror the technological transformations of the broader market.
Information provided by Tim Wintermute.
Wellness Presentation at Washington Square Co-op
Jennifer Kosak from Kalamazoo County Environmental Health will be providing a hands on workshop on a “Health Home, Healthy You” on December 4, 2012. We are greatly looking forward to this presentation as she will be sharing information regarding the following:
Scientific research has connected your physical health to your physical surroundings. Did you know that keeping a home dry, clean, pest-free, safe, contaminant-free, ventilated and maintained can greatly improve your health?
Be Aware of the Label: Are you sure you know what you are buying?
Be Aware of Trip Hazards: How big does something have to be to trip you?
Be Aware of Potential Health Hazards: How does a mouse find its way from the kitchen to the living room?
Elder Economic Security Index by Michigan County
The Elder Economic Security Standard Index (Elder Index) is a measure of economic security for older adults developed by Wider Opportunities for Women in collaboration with the Gerontology Institute at the University of Massachusetts Boston. The Elder Index benchmarks basic costs of living for elder households. It illustrates how costs of living vary geographically and are based on the characteristics of elder households: household size, housing status (homeownership or renter), transportation and health status. The costs are for basic needs of elder households; they are based on market costs and assume no subsidies.
You can print off just the sections relevant to your county. This is a great tool for helping residents with budgeting and also understanding that it isn’t there fault that they cannot make ends meet when social security is their only form of income. It may also reduce the fear or stigma of applying for additional benefit programs, as you can chart how each benefit moves a resident’s net income closer to economic security.
Grief & Loss Around the Holidays
Hazel Park Manor is hosting a speaker from Hospice of Michigan to discuss Grief and Loss Around the Holidays. The presentation will take place on December 12, 2012 at 1 pm.