I have a helpful resource to share regarding HUD policy. Michigan Multi-family Asset Mangers (MMAM) has Resident Coordinators. They are a mediator agency; a contract administrator for some HUD properties. (MSHDA also does this for other properties.) They are investigators and mediators to make sure HUD rules are being followed by management. They can open an investigation, for example, when there are discrepancies between members, who did not recertify on time, and management. They cannot investigate while a member has an attorney. They can investigate after a member has signed a repayment plan. They are a great a great source of information about HUD policy. For instance, they may find rules were not followed with management’s delivery of letters to members…some letters have to be mailed by certified mail and given to the person, sometimes putting them under the door is fine. If CSI makes an exception for a member, with no history of doing the same for all members in the past, this is not allowed. (“What we do for one we do for all.”) Here is the contact information:
Michigan Multi-family Asset Mangers (MMAM)
2395 Jolly Road, Suite 180
Okemos, MI 48864
Phone: (517) 267-9277
Fax: (517) 267-9894
Tenant Inquiries Phone: (517) 267-9905
(517) 267-9905
Tenant Inquiries Fax: (517) 267-9894
Tenant Inquiries Email: residentcomplaints@mamhousing.com