As you may recall from our earlier conference call discussion regarding communication needs of service coordinators, a team of University of Michigan School of Information Masters students is conducting an analysis and presenting recommendations regarding the Hannan Service Coordination Program’s communication system this semester.
Diana Bachman, team liaison, is very pleased to be working with the Luella Hannan Memorial Foundation for their School of Information “Contextual Inquiry” project. The team has five members total:
Diana Bachman
Paul Belser
Yanni Gu
Weichao Li
Meng Xia
Diana has “read only” access to SCoop for the semester, and the team will be looking at our organizational communications structure and policies. The team will interview 10 of us regarding how we communicate, including four PVM SCs (two in Metro and two in Detroit) and four CSI SCs (including one in Kalamazoo). The team will not have access to any client files or documents, but will be signing a confidentiality agreement regarding any Hannan, PVM or CSI information they utilize during their study.
We are excited to have their assistance helping us develop our communications systems. Please help make the team feel welcome, and if you have any questions, please don’t hesitate to contact me directly.
Sincerely,
Rachel