Council and General Meetings
Service Coordinators should not speak at Council or General Meetings, even if invited by co-op leadership or your liaison to speak. This is their time to discuss how their co-op runs. However, you can (and should) use your monthly meeting to ask your president, FCRC chair, or education chair if they would be willing to announce any upcoming educational workshops you have planned and/or important resource dates to remember (ie upcoming Medicare enrollment dates).
Here’s the SCoop on Co-op 102:
Schedule:
Monday, October 1, 9am-5pm
Co-op 102 presented by Sharon Bolden, CSI
Day 1 is primarily Fair Housing
Followed by Baby Shower for Lindsay and Laura!
Location: Restaurant TBA
Tuesday, October 2, 9am-12noon
Co-op 102 presented by Sharon Bolden, CSI
Day 2 includes roles of FCRC, SC, Education Committee, Liaison, Co-op Leadership
Followed by a shared training with PVM SCs, including:
1pm Ann Kraemer and Brenda Carney: “Alternatives to APS”
2pm Ann Kraemer: Professional Development Procedures
2:30pm Cheryl Bukoff: Case Management Procedural Clarifications
3pm npserv: Remote Connection, Shared Files, and Zimbra
4pm Rachel Jacobsen: Logic Model and Semi Annual Report (this is for CSI SCs)
Location:
Hannan House, 4750 Woodward Ave, Gallery (plus Operation ABLE computer lab for npserv training portion; lab location TBA)
Bring:
– Hannan Service Coordinator Manual
– CSI Service Coordinator Manual
– Brown Bag Lunch
– Questions for Sharon regarding anything and everything to do with co-ops! Bring specific scenarios or questions about times when your role intersects with co-op roles.
– Questions for Ann and Brenda regarding emergent client issues that may not meet the need for a 911 or APS call, but may need to be addressed by the SC.
– Questions for Ann re professional development.
– Questions for Cheryl re case management procedures or audit procedures.
Ellen Kayrod Gallery
Luella Hannan Foundation
4750 Woodward Avenue
Detroit, Michigan 48201
3 blocks south of the DIA
THE ELLEN KAYROD GALLERY PRESENTS:
“Clay at Wayne State University: A Multi-Generational View”
September 28 – November 2, 2012
Current faculty and alumni: Sandra Belcher, Jason Farnsworth, Erin Fournier, John Glick, Laith Karmo, Paul Kotula, Matt Lambert, Jim Lutomski, John A. Murphy, Russ Orlando, Dianna Pancioli, Tom Phardel, Bill Pitney, Rick Pruckler, Anat Shiftan, Tom Smirsiani, Alex Thullen, Greg Tom, Marie Woo and Joe Zajac
Clay at Wayne State University/A Multi-Generational View is a survey of current and former faculty and select alumni. The ceramics area, one of twelve in the James Pearson Duffy Department of Art and Art History, has a sixty year lineage and this exhibition hopes to present and define it.
The exhibition runs concurrent with The Mid-America College Conference and can be viewed from September 28 through November 2, 2012, with the opening reception on Friday, October 5, 5-8pm. The Luella Hannan Memorial Foundation is pleased to present this exhibition at the Ellen Kayrod Gallery.
Opening Reception
Friday, October 5, 2012
5:00-8:00 pm
Gallery open Saturday, October 6, 9 am-1 pm
Gallery hours are Monday – Thursday by appointment, and Fridays 9 am-7pm.
The Gallery is closed weekends except for October 6.
For more information about the gallery contact Pam Halladay at phalladay@Hannan.org or visit www.Hannan.org
I continue to be very pleased with how well you have adapted to your new positions as Service Coordinators in the past five months. This is clearly demonstrated in your audit outcomes. I have a few tips as you start to formulate your corrective action plans:
1. If you have any questions, please don’t hesitate to ask Cheryl and me.
2. Please respond immediately to Cheryl when you receive your electronic AND your written audit forms. It is your response to Cheryl that triggers your 5 day time period for submitting your Corrective Action Plan and your 30 day time period for completing your Corrective Action Plan. Cheryl will enter the dates into your audit timeline excel file in order to track your progress. You are encouraged to do the same thing in order to track on your end. Question for Cheryl: Are they days working days or calendar days? Please assume calendar days unless you hear otherwise from Cheryl.
3. You should write your Corrective Action Plan on the electronic Audit Report Form and submit electronically to Cheryl within the timeframe listed above. You do note need to write a separate Corrective Action Plan on each individual client form.
4. You only need to write a Corrective Action Plan for items with a double asterix (**). Other comments are there just for your information.
5. A Corrective Action Plan should correct what can be physically corrected (ie obtain the missing physician’s name) AND what you plan to do in the future to reduce the potential to make the same mistake again (ie plan to use AASC Online or Zimbra calendar to prompt reminders to obtain missing information from client).
6. Please schedule an appointment with me, if you haven’t already, to review your Corrective Action Plans. This can be in-person or via phone depending on your preference.
7. If you are missing pieces of information on your intake or assessment forms (ie physician’s name, race, etc.), you may hand write it into your hard file and indicate that you have also updated the information in your electronic file (initial and date this note). You do not need to reprint the entire intake or assessment form.
8. Visual Review.
a. Many of the issues identified with the Visual Review are issues that we need to work out with CSI regarding signage and keypad entry into the buildings. I have shared the visual review forms with your liaison and Sharon already. Please review them with your liaisons at your monthly meeting.
b. I have told CSI that you will be regularly brining brochures and updated print outs of your AASC Online resource directories to your monthly meetings to share with the FCRC chairs for their FCRC binders. Please ask your FCRC chairs where these binders are kept and tell your auditor when she returns for her re-inspection.
We are assessing where we are seeing consistent challenges with case files, and we will be planning trainings and clarifying our case management procedures accordingly. Two important upcoming dates to remember are:
1. October 2nd. After we conclude our Co-op 102 training, there will be 3 afternoon sessions provided for all SCs by Hannan, including:
a. Working with clients with emergent situations that may include APS or 911 calls, other referal options, or that you may be able to de-escalate because they don’t quite reach the threshhold of an APS referal (by Brenda Carney and Ann Kraemer).
b. Presentation of Hannan’s Professional Development Program by Ann Kraemer.
c. Presentation and Q&A regarding clarifications to Case Management procedures by Cheryl Bukoff. Some of you may have case file “ordering” issues that will be resolved with this clarification. In these situations, it is not a need for “Corrective Action” because you technically meet the letter of our current case management procedures, but that you should consider updating the way you order your files once it is clarified for you. We’ll discuss this.
2. October 23rd, 12noon, ADL Assessment Training by Brenda Carney. A number of SCs have client-cases where there is inconsistency with how we have determined challenges with ADLs. After the training, you will likely see a need to conduct an Updated ADL Assessment and corresponding Updated Service Plan.
Once again, great job and congratulations with finishing your first audit. I hope it was a good learning experience and I look forward to your feedback.
Sincerely,
Rachel
Yanni Gu
Weichao Li
The Association of Chinese Americans is hosting a Moon Festival event at Hannan House on Thursday, September 27th, 11am-1:30pm. 4750 Woodward. Donations welcome. RSVP by 9/25/12 to ACA staff at 313-831-1790.
Event includes the origin of the Mid-Autumn Festival, Moon Cake Making Demonstration, and Lunch.
AASC Online tip of the day!:
You have the resources your residents/members need at your fingertips. In the upper right-hand corner of your AASC Online Resource Director is the option to Print Agency List. Do it! Then post it on your bulletin board and share it with your residents/members. CSI SCs should bring their FCRC Chairs updates of the Agency list at their monthly meetings for the FCRC Chair to put in their resource binder…..and let your auditor know that you have done this and where the FCRC binder is located. The idea is knowledge is power! Some residents/members would prefer to check out your resource list on their own terms during non-office hours, so make it available. Thanks!
Hannan Zena Baum Service Center Intake Responsibility and student schedule – September 2012
See attached.
Question from SC to CSI:
I am working with a member that recently had to go to the ER and was told by the doctors that she should not be living alone. The member’s daughter has become a live-in caretaker for the member for an indefinite amount of time. Thus far, it has been no more than one week. I need to be advised on what, if anything, needs to happen on my end. What should be communicated to the member and her daughter? I have obtained a consent to release information form from the member in order for me to talk to Sharon, the Liaison, and CSI. I am going to fax the form to CSI after I send this email. The member’s daughter recently went to the main office and spoke with one of the officers – not the president -and was asked to sign a form and given a key fob and key to be able to come and go. The key has a red tag attached to it. The building president told the member’s daughter today that whomever gave her the key had done so erroneously, and that this woman should not have the key. I stated to the member that I would look into the situation and report back to them but that due to the medical conditions of the member that the daughter should continue to care for her as she has been doing and that I will get back with her soon to advise them of what needs to happen next.
Answer from Sharon, CSI:
Live -in Aide Requests and Reasonable Accommodation Requests must be referred to the liaison and the president. Please ask the member to contact them. This is not an area where the service coordinator provides assistance.
Good question. Please refer to your manual tab 4 and the bottom of the memo dated 5/3/2006 from Anne Brandenburg a/k/a Sackrison.
What is Co-op Congress? Check out the fact sheet below!
© 2012 The Luella Hannan Memorial Foundation. All Rights Reserved.
