To follow up on an old post by Karen Baker regarding the Michigan Multi Asset Manager (http://www.mmam.net/) … I spoke with a staff member there about referring members there for questions and complaints and received the following information:
1. MMAM can only enforce HUD rules. If there is no regulation on the HUD books, MMAM cannot help. They also do not get involved in tenant-to-tenant disputes.
2. If a member has a complaint that is not enforceable by HUD, MMAM encourages them to go to their management company for resolution.
3. For MMAM to get involved, the tenant needs to have proof that they have gone to management (copies of incident reports would work, the staff person said), followed management’s protocol for complaints, and given management two weeks to respond.
If any SCs have questions or need more clarification, I would encourage you to call MMAM. I had to leave a voice mail, but my call was returned within 2 hours and the staff person I spoke to was very helpful.
Comments are closed.