Hi SCs,
Here are the Service Log Subcategory definitions that our Case Management Professional Goals team developed as of June 2013. We will be presenting this information to the team at our July meeting.
Service Log Subcategories 6.19.13
– Stacey, Catrina, Judy, Melanie, and Alexa
Dear fellow SCs,
Have you ever wanted to find out the name or contact information for your member’s DHS case worker? What about whether your member is receiving Food Assistance? If they are, how much are the receiving monthly, what day of the month do they receive it, and what is their current balance? How about information about their Medical assistance?
Have I got just the ticket for you! Sure you could use technology… or… you… could… just… PICK UP THE PHONE! MiBridges has an automated call center where you can find out all of this information and more! Make sure you have a social security number, a birth date, and a consent to release information and you’ll be on your way to finding out the good information that you need/want. Just dial 888-642-7434 and follow the simple prompts!
Best of luck out there!
MH
P.S. If you discover that a member does have Food Assistance but has not received their actual Bridge card, you (or the member – remember to empower those members people!) can call the customer service line to request a new or replacement card. Just call 1-888-678-8914 and follow the prompts to report a lost or stolen card and then when you get an actual person on the line, explain that the member never actually received their Bridge card and one should, should, should arrive in 3 – 5 business days. Go get ’em!
The Financial Fraud Research Center presents a summary of research on consumer financial fraud. This white paper outlines what we know (and what we have yet to learn) about consumer financial fraud – its prevalence, victims, perpetrators, and methods.
Highlights:
Information provided by Tim Wintermute.
Jennifer Kosak from Kalamazoo County Environmental Health will be providing a hands on workshop on a “Health Home, Healthy You” on December 4, 2012. We are greatly looking forward to this presentation as she will be sharing information regarding the following:
Scientific research has connected your physical health to your physical surroundings. Did you know that keeping a home dry, clean, pest-free, safe, contaminant-free, ventilated and maintained can greatly improve your health?
Be Aware of the Label: Are you sure you know what you are buying?
Be Aware of Trip Hazards: How big does something have to be to trip you?
Be Aware of Potential Health Hazards: How does a mouse find its way from the kitchen to the living room?
The Elder Economic Security Standard Index (Elder Index) is a measure of economic security for older adults developed by Wider Opportunities for Women in collaboration with the Gerontology Institute at the University of Massachusetts Boston. The Elder Index benchmarks basic costs of living for elder households. It illustrates how costs of living vary geographically and are based on the characteristics of elder households: household size, housing status (homeownership or renter), transportation and health status. The costs are for basic needs of elder households; they are based on market costs and assume no subsidies.
You can print off just the sections relevant to your county. This is a great tool for helping residents with budgeting and also understanding that it isn’t there fault that they cannot make ends meet when social security is their only form of income. It may also reduce the fear or stigma of applying for additional benefit programs, as you can chart how each benefit moves a resident’s net income closer to economic security.
Hazel Park Manor is hosting a speaker from Hospice of Michigan to discuss Grief and Loss Around the Holidays. The presentation will take place on December 12, 2012 at 1 pm.
Holiday safety brochure provided by:
Healthier Black Elders Center (HBEC) is hosting “Real Talk: Man to Man” on Friday, November 30th, 10:30am-12noon, at PVM Brush Park. See attached flier. RSVP required. 313-664-2615.
Doreen Lawrence from MiCAFE contacted me today regarding a Diabetes Self-Management Training to be held for Medicare recipients with Diabetes. They are looking to hold the training sessions in early 2013. There are two locations in Detroit they are looking to hold the trainings, and transportation might be available. Doreen indicated that right now they are really trying to get these programs scheduled so they might be ultra-accommodating on scheduling transport (particularly if buildings/coops could get a group to attend).
If you are able to link some Seniors to this training, please let me know as Doreen would like feedback. I do not need to know names, just numbers of people attending.
Want to get some shortcuts for your AT&T phone service? While planning for my PTO, with Matt subbing, he’ll check messages for both Laura and myself, from Laura’s phone. In my online search, I learned some cool phone functions. Also, check out the attached shortcut, for listening to your messages.
AT&T Unified Messaging Functions
Call forwarding: From your phone, dial 72#, and the phone number that will receive the calls, and press #.
To end call forwarding, from your phone, just dial 73#
| Checking messages from a different phone: You can access your AT&T Unified Messaging mailbox from any touch-tone telephone, no matter where you are, any time of day. You can use your wireless phone, your home telephone, your office telephone or any pay telephone to access your mailbox. Depending on where you’re calling from, local, toll or usage charges may apply.
To access your AT&T Unified Messaging messages using a phone: Call your telephone number and dial * once the message begins playing, and dial your pin number and pound sign.
Urgent Message Playback Options: When turned on, this feature lets you designate which types of urgent messages you want to hear first upon accessing your mailbox over the telephone. By choosing one of the message types, that particular message type, if marked urgent by the sender, will be played ahead of any non-urgent messages.
Changing Your PIN/Login Settings1 Telephone Instructions 1) Access your mailbox. (Learn how on page 13.) 2) Press 4 for Mailbox Settings from the Main Menu. 3) Press 2 for Administrative Options. 4) Press 1 for Security and Hands Free. 5) Press 1 to Change PIN. 6) Enter your new PIN, which must be at least six digits and press #. 7) Re-enter your new PIN and press #. |
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