From Catrina:
Below is some updated information regarding DTE assistance for individuals that are having difficulty with their account.
DTE has a new program that will start October 1, 2012. The program is Low Income Self-Sufficiency Program (LSP). The program is done according to income and each person’s payment would be calculated on an individualized basis. The payments are supposed to be very low, BUT unfortunately we cannot tell any client about the program because they feel they will have an overwhelming amount of calls. They will be identifying customers for the program. The number is 800-317-9073.
Only agencies may contact this number 866-200-0386 8:00 am-4:30pm to clarify a client’s account and request a 10 day hold on the account. An email can be sent to agencies_info@dteenergy.com to request a “HOLD”. The client is responsible for contacting billing to discuss payment arrangements. If the agency is making a request provide the following: Clients, name, address, account number.
Note: A client may contact their doctor and request a letter for a 21 day Medical Hold letter which should outline the nature of their medical condition, why they need their utilities, name, address, city, state, zip code and telephone number and submit to DTE.
If any questions please feel free to let me know,
Respectively,
Catrina Social Work Intern
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